Call Crew
All of the calls are answered on behalf of your business and according to your instruction. Your callers will just assume that the person they are speaking with is a receptionist in your office.
You are free to forward and stop forwarding your lines at your convenience, it can be all day, a couple of days a week, or a few hours a day.
We are also offering a call overflow option, where you can choose to have your phone provider ring calls in your office a few times before rolling over to our Virtual Receptionist Service.
Absolutely! We want to get to know your business. You are to decide how much information to share with us, so that we are able to represent you in the best possible way.
Our receptionists take down all of the relevant information from each caller, afterwards it is sent to you as a call summary email, so that you are always up to date on what is happening with your business.
Our Virtual Receptionist Service offers the option to send these call notes to you via text as well.
Here is the typical ABC (please note that we are happy to adapt it to your unique business):
1. The call is identified and answered; it is screened and the caller is asked if he/she could be placed on hold.
2. You are contacted and asked whether or not you wish to accept the call.
3. If accepted, the call is transferred immediately.
4. If busy/unavailable, the call is either sent to voicemail or a manual message is taken and delivered via email.
No, we provide you an assigned phone number with your local area code, so that you can forward your calls to this number using your existing phone provider.
Yes! We can book appointments using your existing calendar.
If you are looking for a solution for accepting online appointments:
If you use Google Calendar or Apple iCloud Calendar, we highly recommend YouCanBook.Me: https://youcanbook.me/howitworks/
If you use Microsoft Office 365 or Outlook Calendar, we highly recommend Calendly:https://calendly.com/
Additionally, if you would like your booking form to have services and team members to select from, and not just appointment times, we highly recommend Acuity:http://www.acuityscheduling.com/
